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Customer Support Tool

K.B.Enterprises has developed a software (Talk2us) that helps you increase your conversion ratio on the web. Talk2Us is a Live Chat Application which gets integrated in your website and engages your customer in real time dialogue with you, answering queries, questions and smoothening any buying hitches, favourably influencing the purchase decisions.  

Talk2Us offers a sophisticated solution to your customer service needs by placing a Live Chat Application in your company website, so you can chat with all the visitors in real time and assist your customers in the purchasing process. Talk2Us brings to you a low cost tool to retain and acquire your customers by providing them with services at par with the global standards. Talk2Us needs no added IT Infrastructural support and provides rapid customer support with the benefit of cost containment. It not only helps you serve your clients better with complete help desk & support ticket solutions but also helps you get ROI on your Advertising expenses.

This solution is very useful for any kind of industry, be it a Travel Website, Hotel Website, Weight Loss tips, any industry or manufacturing website or services providers like web designers, hosting, ticketing or any kind of portal.

What we offer ?

We provide you access to the customer support tool online, using which you can chat with your website visitors in real time. Some of the main features of the software are

ASP,PHP,.NET, AJAX  Visitor Monitoring (You will understand someone is visitng your website in real time)
Agile Development Methdology  Live Chat Buttons on site (Status of Customer Support is Online or Offline)
Rich User Interface using CSS,XHTML  Proactive Chat Invitation (Invite your visitor to chat, even if they dont request a chat)
Available Online on Chat & IMs  Offline Messages via Email incase Support is offline
Cost Effective Solutions  Searchable Chat Transcripts & Canned Responses
Working at your time. Flexible double shift  Support Tickets Module to assist customers if queries requires more time to resolve
Live Customer Support Chat Software Knowledgebase Module

Industries


ASP,PHP,.NET, AJAX  Travel & Online Ticketing Industry
Agile Development Methdology  Ecommerce Stores
Rich User Interface using CSS,XHTML  Real Estate
Available Online on Chat & IMs Busines & Consultancy
Cost Effective Solutions  Doctors & Hospitals
Working at your time. Flexible double shift  Eduction Colleges & Univesities
Live Customer Support Chat Software  Loan & Insurance
Live Customer Support Chat Software  Matrimonial Services
Live Customer Support Chat Software Web Designing, Hosting, SEO service providers

and many more business which require to provide professional support to their customers online and companies who wish to get ROI on their advertising expenses.